A shredder is easy to judge in the first week: it either eats what you feed it or it jams. You have 7 days from delivery to return an unused item to Caltura Manor, and a faster 48-hour route if it arrived faulty.
How long you have
Start a return within 7 days of the delivery date. Items faulty on arrival follow the 48-hour rule below instead of this window.
What we accept back
Unused machines in their original carton with the manual, oil sheet where supplied and the invoice. A shredder that has had paper through it cannot be resold.
What we cannot accept
- Machines that have been used, even for a single test sheet.
- Units damaged by overfeeding, staples, plastic or clips.
- Clearance stock and ex-display machines.
None of these exceptions apply where the item arrived damaged or defective.
Damaged, defective, wrong or missing on arrival
Record an unboxing video as you open the parcel and email that video within 48 hours of delivery if the motor will not start, the reverse function is dead, the bin is cracked, we sent the wrong item, or something is missing. That clip is the only evidence we need: free replacement or a full refund, and no return postage from you.
How to start a return
Email guestservices@calturamanor.shop with your order number and one line about what went wrong, from the address you ordered with. A person replies, usually within one working day, and arranges the collection or the replacement.
Who pays the return postage
If the fault is ours — damaged, defective, wrong item, missing item — we cover it entirely. If you changed your mind, you arrange and pay the return journey, and we confirm exactly where to send it before you post anything.
How your refund is issued
Once the item is back with us and checked, approved refunds are processed within 10 business days. UPI payments return to the same UPI account; Cash on Delivery orders are refunded by bank transfer once you share the details. You get an email as the refund leaves us.
Exchanges
Bought the cross-cut when you needed micro-cut? Say so in the same email while the carton is unopened and we will exchange rather than refund, subject to stock, settling any price difference.
Not shipped yet?
If the order has not left Secunderabad yet you want the Cancellation Policy instead — it is free, and the money is back with you in 5 to 7 business days.