A shredder is a motor bolted to a plastic bin, and the two do not enjoy being dropped together. Every Caltura Manor order leaves Secunderabad, Telangana double-boxed with the cutting head locked and the bin taped shut so nothing shifts against the motor housing. This page sets out what dispatch costs, how long transit takes and what happens if something goes wrong on the way.

What delivery costs

  • Free on orders of ₹999 and above.
  • Flat ₹49 below that — one charge for the whole order, not per machine.
  • No packaging fee, no handling fee, no fuel surcharge.

When your order leaves us

Orders confirmed before 3:00 PM IST on a working day are picked the same day. We hand over to the courier within 1–2 business days, shipping Monday to Saturday. Auto-feed and high-capacity machines are heavy and get a second outer carton before they leave.

How long it takes

After dispatch, transit runs 3–9 business days — around 3–5 business days to metro addresses and 5–9 business days across the rest of India. Counting handling, most orders arrive within 4–11 business days of confirmation. We ship with Delhivery / XpressBees; remote and hill PIN codes add a day or two.

Where we deliver

Within India only. An order placed to an address outside India is cancelled and refunded in full. PIN codes outside the courier network are flagged at checkout, before you pay.

How you pay

UPI in advance, or Cash on Delivery settled with the courier. COD is free wherever it is serviceable; a few remote PIN codes are prepaid-only and checkout says so.

Tracking

A tracking link goes out by email and SMS the moment we hand over. If nothing has moved for more than 48 hours, tell us — chasing the courier is our job, not yours.

If it arrives damaged

Record an unboxing video as you open the parcel. With that clip we replace or refund damaged, wrong or missing items straight away, at no return cost to you. Full detail is on the Refund & Returns page.

Delivery questions

Caltura Manor · Flat No.108, Diamond Towers, Sarojini Devi Rd, beside Taj Belsons Hotel, Secunderabad, Telangana 500003, India · guestservices@calturamanor.shop · Monday – Saturday, 9:00 AM – 9:00 PM IST. Sunday, 9:00 AM – 1:00 PM IST.